Case Study
In the Spotlight: Somerset Council
When five district councils merged to form Somerset Council, unifying fragmented payment systems became an urgent priority. Steve Rose, the council’s IMS project strategic finance lead, explains how the council delivered a single income management ...
In the Spotlight: Renfrewshire Council
AI-powered digital services are transforming resident engagement across Scotland. Background Through its partnership with ICS.AI and the deployment of its AI digital advisor, Millie, Renfrewshire Council has significantly improved service ...
In the Spotlight: Sheffield City Council
Sheffield City Council needed a contact centre solution which could facilitate the breadth and depth of services the Council provides, while improving relationships with communities, city wide. Introduction Sheffield is home to more than 575,000 ...
In the Spotlight: Offploy
UK-based ex-offender employment experts scale candidate support by 300 percent and reduce admin work by 80 percent, enabling staff to spend less time on paperwork and more time on helping people. Introduction Offploy is a UK-based social enterprise ...
In the Spotlight: HM Courts & Tribunals Service
HMCTS and Scrumconnect work together to modernise a legacy platform to process 1.3 million court cases. Introduction HM Courts & Tribunals Service (HMCTS) has been engaged in an ambitious Crime Programme since 2016. One of its key aims has been to ...
In the Spotlight: Lancashire County Council
Lancashire County Council is supporting vulnerable citizens with Netcall’s Welfare Rights Case Management system. Introduction Lancashire County Council is the local authority for Lancashire County, providing upper-tier services to their citizens ...
In the Spotlight: The City of Edinburgh Council
Digitally transforming social housing repairs and maintenance with Totalmobile The City of Edinburgh Council is one of the largest local authorities in the UK, with more than 17,000 staff providing services to nearly 500,000 people. Like many ...
In the Spotlight: Improvement Service
2.5 million Scots are using myaccount and Yoti to improve everyday admin tasks INTRODUCTION The Improvement Service (https://www.improvementservice.org.uk/) is the ‘go to’ organisation for local government improvement in Scotland. Its purpose is to ...
In the Spotlight: Home Group
Home Group achieves a 20 percent increase in scheduling efficiencies with Calabrio WFM via Business Systems. Background Home Group is a housing association, social enterprise and charity and is one of the UK’s largest providers of housing and ...
In the Spotlight: Warwickshire Police
Node4’s I-LEAP search application provides Warwickshire Police Force’s frontline officers with mobile access to Interpol Databases. Challenge After Brexit, UK police forces lost access to the Schengen Information System (SIS II). They returned to ...
In the spotlight: Transport for London
A digital twin of London’s transport network boosts incident response and improves journeys Transport for London (TfL) runs and maintains London’s road, rail, and underground transport network; one of the largest in the world. Its mission is to ...
In the Spotlight: Mersey Care NHS Foundation Trust
When Mersey Care NHS Foundation Trust needed to fast-track the launch of its 24/7 urgent Mental Health Crisis Helpline during the COVID-19 pandemic, it realised its existing technology simply couldn’t keep up with the demand. Together with ITGL, ...
In the Spotlight: Nuneaton & Bedworth Borough Council
Nerdio Empowers Nuneaton & Bedworth Borough Council to maximize IT efficiency and fiscal responsibility Background Nuneaton & Bedworth Borough Council serves a population of 130,000 with a lean staff of 600. For this small public sector organisation, ...
Recent Articles
Snowflake - UK National Data Library: Distributed Architecture for Research
The data landscape for research and the public sector in the UK today is fragmented into thousands of disconnected databases. Snowflake's vision is to establish a National Data Library (NDL) using a distributed architecture that drives growth and ...
Zaizi - Unlocking government efficiency: An AI readiness roadmap for decision makers
We’re all told about the “AI revolution” in government, but for many agencies, there’s a huge gap between the dream and reality. It’s one thing to get enthusiastic about the possibilities, but quite another to find a way through the cultural and ...
In the Spotlight: Somerset Council
When five district councils merged to form Somerset Council, unifying fragmented payment systems became an urgent priority. Steve Rose, the council’s IMS project strategic finance lead, explains how the council delivered a single income management ...
Public sector fraud, waste and error, a conversation with SAS
Gavin Freeguard from Think Digital Partners speaks with Caroline Payne from SAS about tackling fraud in the public sector and how data, AI, and technology can help public servants protect services and build trust. Fraud causes real harm across our ...
In the Spotlight: Office for National Statistics (ONS)
The ONS is embedding security within digital delivery through Secure by Design, transforming cyber resilience from a technical function into an organisation-wide culture. The Office for National Statistics (ONS) is the UK’s national statistical ...