Case Study
In the Spotlight: Sheffield City Council
Sheffield City Council needed a contact centre solution which could facilitate the breadth and depth of services the Council provides, while improving relationships with communities, city wide. Introduction Sheffield is home to more than 575,000 ...
In the Spotlight: Offploy
UK-based ex-offender employment experts scale candidate support by 300 percent and reduce admin work by 80 percent, enabling staff to spend less time on paperwork and more time on helping people. Introduction Offploy is a UK-based social enterprise ...
In the Spotlight: HM Courts & Tribunals Service
HMCTS and Scrumconnect work together to modernise a legacy platform to process 1.3 million court cases. Introduction HM Courts & Tribunals Service (HMCTS) has been engaged in an ambitious Crime Programme since 2016. One of its key aims has been to ...
In the Spotlight: Lancashire County Council
Lancashire County Council is supporting vulnerable citizens with Netcall’s Welfare Rights Case Management system. Introduction Lancashire County Council is the local authority for Lancashire County, providing upper-tier services to their citizens ...
In the Spotlight: The City of Edinburgh Council
Digitally transforming social housing repairs and maintenance with Totalmobile The City of Edinburgh Council is one of the largest local authorities in the UK, with more than 17,000 staff providing services to nearly 500,000 people. Like many ...
In the Spotlight: Improvement Service
2.5 million Scots are using myaccount and Yoti to improve everyday admin tasks Introduction The Improvement Service is the ‘go to’ organisation for local government improvement in Scotland. Its purpose is to help councils and their partners improve ...
In the Spotlight: Home Group
Home Group achieves a 20 percent increase in scheduling efficiencies with Calabrio WFM via Business Systems. Background Home Group is a housing association, social enterprise and charity and is one of the UK’s largest providers of housing and ...
In the Spotlight: Warwickshire Police
Node4’s I-LEAP search application provides Warwickshire Police Force’s frontline officers with mobile access to Interpol Databases. Challenge After Brexit, UK police forces lost access to the Schengen Information System (SIS II). They returned to ...
In the spotlight: Transport for London
A digital twin of London’s transport network boosts incident response and improves journeys Transport for London (TfL) runs and maintains London’s road, rail, and underground transport network; one of the largest in the world. Its mission is to ...
In the Spotlight: Mersey Care NHS Foundation Trust
When Mersey Care NHS Foundation Trust needed to fast-track the launch of its 24/7 urgent Mental Health Crisis Helpline during the COVID-19 pandemic, it realised its existing technology simply couldn’t keep up with the demand. Together with ITGL, ...
In the Spotlight: Nuneaton & Bedworth Borough Council
Nerdio Empowers Nuneaton & Bedworth Borough Council to maximize IT efficiency and fiscal responsibility Posted 10 February 2025 by Christine Horton Background Nuneaton & Bedworth Borough Council serves a population of 130,000 with a lean staff of ...