We believe some of the most meaningful impacts of AI will be felt in how governments and citizens communicate - especially at the first moment of contact, where access, clarity, and responsiveness matter most.
That’s why we are proud to officially launch ElevenLabs for Government - a dedicated initiative to help public sector organizations deliver accessible, always-on services across voice and digital channels.
ElevenLabs for Government provides a vertically integrated suite of tools designed to improve:
Accessibility & Inclusion: In-language, omnichannel agents resolve resident issues instantly.
Efficiency & Productivity: Automate high-volume contacts and reduce handoffs across service workflows.
Trust & Engagement: Improve access to policy-aligned communications from public leaders.
For too long, citizens calling government departments for benefits, healthcare appointments, or general information have been met with rigid automated menus, long waits, or unanswered calls.
ElevenLabs for Government is designed to change this. With public-sector-grade security, compliance, and governance, our voice and chat agents engage citizens in natural conversations across voice and chat - available 24/7, in multiple languages, and capable of understanding intent with empathy and clarity. Beyond information retrieval, our agents provide a human-like front door that improves access, reduces frustration, and increases satisfaction with government services.
Where Agencies Deploy AI First
We are seeing government bodies leverage ElevenLabs for a number of high-impact use cases, including:
Instant Answers for Residents (FAQs + Status Checks)
Resolve high-volume, repetitive inquiries fast: hours/locations, required documents, basic policy questions, and simple status checks - across voice and digital channels, in-language, 24/7.
Guided Service Journeys (Benefits/Permits/Tax Completion)
Walk residents through multi-step processes like benefits, permits, and tax workflows end-to-end: eligibility screening, plain-language instructions, form/application guidance, document collection, appointment booking, and handoff to staff only when needed - with full context.
Crisis Response Operations (Hotlines + Outbound Communications)
Stand up rapid incident hotlines and outbound campaigns: capture structured reports, triage urgent needs, route cases to the right teams, and push consistent updates across channels to stabilize demand and accelerate coordination.
Trusted Messengers & Digital Twins
Government leaders and spokespeople can record messages once and have them delivered instantly in dozens of languages - preserving voice, tone, and authority.
Mati Staniszewski, ElevenLabs’ CEO, demoing a fictional government workflow, at our London ElevenLabs Summit in Feb 2026:
We’re already working with the Government of
Ukraine and Czech Republic, in addition to U.S. local governments like the
City of Midland on initiatives like these.
Global Impact, Local Delivery
Implementing AI in the public sector requires close collaboration between agencies and private sector partners. At ElevenLabs, our Forward Deployed Engineering team embeds closely with your organization to ensure the smooth, safe, and timely implementation of agents.
The power of our technology is already being demonstrated around the world:
Strategic Digital Public Service Innovation in UkraineIn
Ukraine, ElevenLabs powers the voice layer of a senior official digital twin and the collaboration continues to power public services across different channels, scaling trusted public communication nationwide and enabling hundreds of thousands of natural interactions.
National-Scale Citizen Support in Czech Republic
In the Czech Republic, ElevenLabs supports national benefits and employment hotlines with AI agents that handle ~5,000 calls per day. These agents independently resolve ~85% of calls, while dramatically increasing answer rates from ~60% to near-universal coverage.
Hyper-Local Government Service Delivery in Midland, TexasIn
Midland, Texas, ElevenLabs is replacing voicemail and deep IVR trees with a voice-first civic concierge. The agent handles overflow through “Jacky,” ensuring residents receive immediate responses rather than being dropped mid-call. This deployment is projected to reduce missed calls by an estimated 7,000 per month, expanding support across English and Spanish, with more languages planned.
Get Started
We are committed to helping governments worldwide modernize their communication infrastructure to better serve their citizens.
To learn more about how ElevenLabs for Government can support your agency’s mission, or to get a demo of ElevenLabs offering, please contact our team at
government@elevenlabs.io or fill out our
contact sales form.
About ElevenLabs
ElevenLabs is a software company specializing in developing natural-sounding speech synthesis and text-to-speech software using AI and deep learning. Our mission is to eliminate language barriers and empower everyone to create and connect through voice. The ElevenLabs platform is SOC 2 Type 2, GDPR, CPRA, and HIPAA compliant, ensuring that sensitive resident data is handled with the highest standards of security.